How to identify key stakeholders for an IT project in healthcare

Imagine an EHR system that has been created and introduced without the clinicians who use it having any feedback. The responsible project team will invest time addressing issues while seeking to restore the trust of leaders around the company. This is how your IT project will end if you fail to recognize and communicate with key stakeholders at the beginning.

Economic Participants
Nearly every project would have a financial effect on an organization; thus a valuable resource in the planning process is the insight of board members, the chief executive officer, and chief financial officer. Within the framework of the broader budget, these organizational leaders help project managers consider the financial implications of the project. This helps project executives to better understand what degree of project expenditure is suitable for key stakeholders.

Members in Medicine
It is important to involve stakeholders from around the hospital’s medical functions. Department leaders want to recognize that the unique interests of their staff will not be ignored in a migration process from the chief medical officer to the pharmacy director. IT team leaders are able to answer any questions about the results of the project up front and get useful input by communicating with these main workers.

Clinicians: End-Users
Outreach to potential end-users will have the greatest positive effect on achieving project targets and enhancing the overall performance of hospitals. Physicians, nurses, and technicians are the ones who can work on a regular basis with the latest technology. The early development of an open forum with selected stakeholders at the end-user level would make it easier to understand the effect of new technology on this community in general.

As initiatives create improvements that may directly affect patients (e.g., revising a system they use to monitor their health data) or improve the relationship between clinicians and patients, it might also be necessary to understand the viewpoint of the patient as a stakeholder. Establishing a patient focus group may help to recognize issues related to technology that bother them, including uncertainty about how to make online appointments or find electronically available information.

Forgotten stakeholders in IT projects are sometimes the vendors whose systems are part of the project and provide support for its implementation. When other software used at the hospital is impacted by an implementation or relocation, it could be useful to get vendor feedback to ensure smooth integration wherever possible.

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