Extensive evidence shows that management strategies based on creating a positive, motivated workforce result in lower burnout, less medical errors, and improved patient experience; other benefits include better teamwork, less waste, higher customer satisfaction, and increased employee efficiency.
Research, interviews with leaders of organizations known to be happy both inside and outside healthcare, and prototype testing were used by the IHI, a non-profit organization dedicated to improving global health and healthcare, to identify ways to generate workplace joy and to disseminate best practices and proven methods.
Not surprisingly, organizations that have enhanced workplace happiness engage in specific activities that create a healthy, happy, committed, and productive workplace.
Traditionally, much of the employee well-being burden has been put on the department of human resources or on the individual employee member, such as by fitness services that include gym membership subsidies or personal resilience programs.
Ultimately, senior leaders are responsible for creating a culture that encourages and promotes workplace confidence, enhancement, and joy, and for promoting that culture at all levels of the organization.
While the role of leaders is to make a happy workplace, everyone from senior executive leadership to clinical and administrative staff has a role to play. Finally, to speed up the creation of a more happy and productive place to work, leaders and employees jointly use enhancement science.