Patients with low incomes who are involved in digital health contact

According to a recent study published in the Journal of General Internal Medicine, Medical News Today reports, many lower-income patients say they would like to connect online with their health care providers but are unable to do so due to inadequate technology at the clinics where they receive care.

The review showed that:

  • 78 percent of respondents to the study expressed interest in digital.
  • 60% said that they use email;
  • 54 percent said that they receive information from the Internet; and 54 percent said they obtain information from the Internet;
  • 17 percent said that they are now using email to informally connect with their health care providers.

The researchers suggested that future research explore preferences of different patient groups for engaging with health care providers electronically. They noted that such research might look at the advantages of adapting current communication systems to new languages and levels of literacy.

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