Skills in Telehealth for healthcare professionals

With a big change towards telehealth during the COVID-19 pandemic, healthcare organisations not only struggled to deploy new remote patient tracking systems and maintain good connectivity, but also to train their workers remotely to provide quality healthcare. The pandemic has changed the face of healthcare absolutely.

In India, online consultations have increased by 500 per cent since March, according to a study by the e-health service platform Practo. And unsurprisingly, as related queries grew by 200 per cent, COVID-19 remained India’s top concern. Telemedicine gains momentum not only from the metro cities, but also from the cities of Tier II and III. Although in-person physician visits fell by 67%.

For the healthcare sector, telemedicine ushers in a very simple and straightforward form of communication. Because of the COVID-19 pandemic, there are no more feasible or healthy ways for patients to physically see doctors or consultants. A major behavioural change among patients and doctors was caused by the fear of contracting the virus.

Telemedicine, however, began to gain a lot of momentum long before the pandemic with the growing demand for high-quality real-time healthcare for tech-savvy patients. Those patients don’t prefer to attend clinics or hospitals physically. And with the increasing concern about contracting the infection, Covid-19 has just fueled the process.

Since telemedicine continues to affect the healthcare system, in order to communicate with patients, physicians and other healthcare professionals need to upskill themselves with the new telemedicine technology and tools. For medical practitioners to accurately diagnose the symptoms and track patients in their virtual contact, it is important to explore new ways and methods of navigation.

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